We want you to be satisfied with what you bought. If you are not, you have 30 days from the day your order is delivered to return it.

The 30-day return window

• Window: 30 days from delivery.
• Condition: unused, complete, and in its original packaging.
• To start a return: contact us with your order number and the reason. We reply within 2 business days with return instructions and the return address.

Please do not ship anything back before contacting us. Parcels sent without return instructions cannot be matched to your order and may not be refunded.

Who pays return shipping

• If the item is faulty, damaged or not what you ordered: we pay. We cover the return shipping and refund you in full, including the original delivery cost.
• If you changed your mind: you pay the direct cost of returning the item.

Refunds

• Once the return arrives and is inspected, we email you the outcome.
• Approved refunds are issued to the original payment method within 10 business days.
• Your bank or card issuer may take additional time to post the credit.
• If 15 business days have passed since we approved your refund and it has not appeared, contact us.

Your right of withdrawal (EU, EEA and UK customers)

Separately from the 30-day policy above, if you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days, without giving any reason.

• The 14 days begin on the day you, or someone you nominate, take physical possession of the goods.
• To exercise it, tell us clearly before the 14 days expire. A plain statement is enough; you may use the model form below but you are not required to.
• If you withdraw, we refund all payments received from you, including the standard delivery cost of the original order, within 14 days of being informed.

• We may withhold the refund until the goods are returned to us, or until you supply proof that you sent them back, whichever is earlier.
• You bear the direct cost of returning the goods.
• You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The 30-day policy above is offered in addition to this legal right and does not limit or replace it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Vynzios, support@vynzios.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if this form is submitted on paper):
Date:

Damaged, faulty or incorrect items

Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery and include photographs. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Nothing in this policy affects your statutory rights in relation to goods that are faulty or not as described.

What we cannot accept back

• Items sent back without contacting us first
• Items used, installed or fitted beyond what is needed to inspect them
• Items returned without their original packaging, or with parts missing
• Gift cards

Cancelling before dispatch

If your order has not shipped yet, contact us and we will cancel it and refund you in full.

Exchanges

The fastest route is to return the item for a refund and place a new order for the one you want.

How to reach us

Use the Contact page on this site, or write to support@vynzios.com. We answer within 2 business days.